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NEURO Documentation

User Management

User Management

Section titled “User Management”

User Management allows administrators to add, configure, and manage team members in your NEURO tenant.

Overview

Section titled “Overview”

User management capabilities:

  • Add and remove users
  • Assign roles and permissions
  • Configure authentication
  • Manage user profiles
  • Monitor user activity

Accessing User Management

Section titled “Accessing User Management”
  1. Navigate to Settings → Users
  2. Or click Admin → User Management

Viewing Users

Section titled “Viewing Users”

User List

Section titled “User List”

The user list shows:

  • Name and email
  • Role
  • Status (Active/Inactive)
  • Last login
  • MFA status

Filtering Users

Section titled “Filtering Users”

Filter by:

  • Role
  • Status
  • Department
  • Last active

Searching

Section titled “Searching”

Search by name or email in the search box.

Adding Users

Section titled “Adding Users”

Invite New User

Section titled “Invite New User”
  1. Click + Invite User
  2. Enter user details:
    • Email address (required)
    • Full name (required)
    • Role (required)
    • Department (optional)
  3. Click Send Invitation

Invitation Process

Section titled “Invitation Process”
  1. User receives email invitation
  2. User clicks link to activate
  3. User sets password
  4. User configures MFA
  5. Account becomes active

Bulk Invite

Section titled “Bulk Invite”

Invite multiple users:

  1. Click Bulk Invite
  2. Download CSV template
  3. Fill in user details
  4. Upload CSV
  5. Review and send invitations

CSV format:

email,full_name,role,department
john@example.com,John Smith,analyst,Security
jane@example.com,Jane Doe,admin,Operations

User Roles

Section titled “User Roles”

Built-in Roles

Section titled “Built-in Roles”
RoleDescription
AdminFull access, user management
AnalystCreate/edit projects, findings, reports
ReviewerView and comment, limited editing
ViewerRead-only access

Role Permissions

Section titled “Role Permissions”

Admin

Section titled “Admin”
  • All analyst permissions
  • User management
  • Tenant settings
  • Audit logs
  • Integration config

Analyst

Section titled “Analyst”
  • Create/edit projects
  • Create/edit findings
  • Generate reports
  • Import data
  • Team chat

Reviewer

Section titled “Reviewer”
  • View all projects
  • Add comments
  • View reports
  • Cannot edit findings

Viewer

Section titled “Viewer”
  • View assigned projects
  • View findings
  • Download reports
  • No editing

Assigning Roles

Section titled “Assigning Roles”
  1. Click on user row
  2. Click Edit
  3. Select new role
  4. Save changes

Editing Users

Section titled “Editing Users”

User Profile

Section titled “User Profile”

Edit user details:

  1. Click user row
  2. Click Edit
  3. Modify:
    • Full name
    • Role
    • Department
    • Status
  4. Save changes

Resetting Password

Section titled “Resetting Password”

If a user needs password reset:

  1. Click user row
  2. Click Reset Password
  3. User receives reset email

Resending Invitation

Section titled “Resending Invitation”

For pending invitations:

  1. Find user in list
  2. Click Resend Invitation

Deactivating Users

Section titled “Deactivating Users”

Deactivate vs. Delete

Section titled “Deactivate vs. Delete”
ActionEffect
DeactivateUser can’t log in, data preserved
DeleteUser removed, activity preserved

Deactivating

Section titled “Deactivating”
  1. Click user row
  2. Click Deactivate
  3. Confirm action

Deactivated users:

  • Cannot log in
  • Don’t count against user limit
  • Historical activity preserved
  • Can be reactivated

Reactivating

Section titled “Reactivating”
  1. Filter to show inactive users
  2. Click user row
  3. Click Reactivate

Deleting Users

Section titled “Deleting Users”
  1. Click user row
  2. Click Delete
  3. Type user’s email to confirm
  4. Click Permanently Delete

After deletion:

  • User cannot log in
  • User removed from teams
  • Comments show “Deleted User”
  • Activity logs preserved

Two-Factor Authentication

Section titled “Two-Factor Authentication”

MFA Status

Section titled “MFA Status”

View MFA status for each user:

    • Configured
  • Not configured
  • Enforced

Enforcing MFA

Section titled “Enforcing MFA”

Require MFA for all users:

  1. Go to Tenant Settings → Security
  2. Enable Require MFA
  3. Set grace period for configuration

Resetting MFA

Section titled “Resetting MFA”

If a user loses access to their authenticator:

  1. Click user row
  2. Click Reset MFA
  3. User prompted to reconfigure on next login

User Activity

Section titled “User Activity”

Viewing Activity

Section titled “Viewing Activity”

See individual user activity:

  1. Click user row
  2. Go to Activity tab
  3. View login history, actions

Activity Includes

Section titled “Activity Includes”
  • Login times and locations
  • Projects accessed
  • Findings created/edited
  • Reports generated
  • Settings changes

Best Practices

Section titled “Best Practices”

Onboarding

Section titled “Onboarding”
  1. Send invitation
  2. Assign appropriate role
  3. Add to relevant projects
  4. Provide training resources
  5. Verify MFA configured

Offboarding

Section titled “Offboarding”
  1. Remove from active projects
  2. Transfer ownership of items
  3. Deactivate (don’t delete)
  4. Review for sensitive access
  5. Document in audit trail

Regular Review

Section titled “Regular Review”
  • Quarterly user audit
  • Remove inactive accounts
  • Verify role appropriateness
  • Check MFA compliance

Security

Section titled “Security”
  • Enforce MFA
  • Use least privilege roles
  • Monitor login activity
  • Quick offboarding process

Next: Learn about Roles & Permissions