Email Forwarding
Email Forwarding
Section titled “Email Forwarding”Each NEURO project has a unique email inbox for capturing client communications automatically.
Project Inbox
Section titled “Project Inbox”Every project receives a unique inbox address:
proj-{shortId}@inbox.nforged.comFinding Your Inbox Address
Section titled “Finding Your Inbox Address”- Open your project
- Go to the Communications tab
- The inbox address is displayed in the banner
- Click Copy to copy the address
Forwarding Emails
Section titled “Forwarding Emails”How to Forward
Section titled “How to Forward”- Open an email from your client in your email client
- Forward it to your project’s inbox address
- The email appears in the Communications timeline within seconds
What’s Captured
Section titled “What’s Captured”When you forward an email, NEURO captures:
- Sender - Original sender’s email and name
- Recipients - To and CC recipients
- Subject - Email subject line
- Body - Full email content (HTML and plain text)
- Attachments - File attachments (stored in S3)
- Timestamp - Original sent date
AI Summarization
Section titled “AI Summarization”Forwarded emails are automatically processed by AI:
Summary
Section titled “Summary”A concise summary of the email content for quick review.
Key Points
Section titled “Key Points”Bullet points highlighting important information:
- Decisions made
- Questions asked
- Information shared
Action Items
Section titled “Action Items”Extracted tasks and follow-ups:
- Requested deliverables
- Deadlines mentioned
- Assignments
Sentiment Analysis
Section titled “Sentiment Analysis”Overall tone of the communication:
- Positive
- Neutral
- Concerned
- Urgent
Topics
Section titled “Topics”Categorized topics discussed in the email.
Viewing Communications
Section titled “Viewing Communications”Timeline View
Section titled “Timeline View”Communications appear in chronological order with:
- Type indicator (forwarded email)
- AI summary
- Expand to view full details
Original Email
Section titled “Original Email”Click View Original to see:
- Full HTML-rendered email
- All headers and metadata
- Attached files
Outlook .MSG Import
Section titled “Outlook .MSG Import”For Outlook users, you can also upload .msg files directly:
- Go to Communications tab
- Click Import .msg
- Drop or select your .msg file
- The email is parsed and added to the timeline
Supported Features
Section titled “Supported Features”- Full email content
- Attachments
- Embedded images
- Reply chains
Best Practices
Section titled “Best Practices”- Forward Promptly - Forward emails as they arrive to maintain timeline accuracy
- Include Context - Forward entire email chains for full context
- Review Summaries - Verify AI summaries for accuracy
- Track Action Items - Use extracted action items for task management
Privacy & Security
Section titled “Privacy & Security”- Emails are encrypted at rest
- Access is restricted to project team members
- Client portal users cannot see internal communications
- Attachments are scanned for malware
Next: Team Chat