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NEURO Documentation

Team Chat

Team Chat

Section titled “Team Chat”

NEURO includes built-in team chat for real-time collaboration. Communicate with team members, share findings, and coordinate on projects without leaving the platform.

Overview

Section titled “Overview”

Chat features include:

  • Direct messages (DMs)
  • Project channels
  • Client channels
  • File sharing
  • @mentions
  • Message search

Accessing Chat

Section titled “Accessing Chat”

Chat Panel

Section titled “Chat Panel”
  1. Click the Chat icon in the navigation header
  2. Chat panel opens on the right side
  3. View conversations and rooms

Keyboard Shortcut

Section titled “Keyboard Shortcut”

Press ⌘ + Shift + C to toggle chat.

Chat Types

Section titled “Chat Types”

Direct Messages (DMs)

Section titled “Direct Messages (DMs)”

Private one-on-one conversations:

  1. Click + New Message
  2. Search for team member
  3. Start conversation

DM features:

  • Private and encrypted
  • Persistent history
  • File sharing
  • Online status indicator

Project Channels

Section titled “Project Channels”

Each project has an automatic channel:

  • All project team members included
  • Discuss project-specific topics
  • Share findings and updates
  • Coordinate activities

Access:

  1. Open project
  2. Click Chat in project header
  3. Or find in Chat → Project Channels

Client Channels

Section titled “Client Channels”

For client communication:

  • Created per client
  • Include client portal users
  • Share updates and requests
  • Keep client informed

General Channels

Section titled “General Channels”

Organization-wide channels:

  • #general - Company-wide announcements
  • #security - Security discussions
  • #random - Off-topic chat

Sending Messages

Section titled “Sending Messages”

Basic Messages

Section titled “Basic Messages”
  1. Select a conversation
  2. Type in the message field
  3. Press Enter to send

Rich Formatting

Section titled “Rich Formatting”

Support for markdown:

  • Bold: **text**
  • Italic: *text*
  • Code: `code`
  • Links: [text](url)

File Sharing

Section titled “File Sharing”

Share files in chat:

  1. Click the **** attachment icon
  2. Select file (images, documents)
  3. Add optional message
  4. Send

Supported: PNG, JPEG, GIF, PDF, DOCX (max 50MB)

@Mentions

Section titled “@Mentions”

Notify specific people:

  • @username - Mention individual
  • @channel - Notify all members
  • @here - Notify online members

Sharing Findings

Section titled “Sharing Findings”

Share a finding in chat:

  1. Open the finding
  2. Click Share → To Chat
  3. Select conversation
  4. Finding card appears in chat

Notifications

Section titled “Notifications”

Chat Notifications

Section titled “Chat Notifications”

Receive notifications for:

  • Direct messages
  • @mentions
  • New messages in channels

Notification Settings

Section titled “Notification Settings”

Customize per channel:

  1. Open channel settings ()
  2. Set notification preference:
    • All messages
    • @mentions only
    • Nothing

Do Not Disturb

Section titled “Do Not Disturb”

Mute notifications:

  1. Click your avatar
  2. Select Do Not Disturb
  3. Set duration

Message Management

Section titled “Message Management”

Edit Messages

Section titled “Edit Messages”

Edit your sent messages:

  1. Hover over message
  2. Click Edit (pencil icon)
  3. Modify text
  4. Save changes

Delete Messages

Section titled “Delete Messages”

Remove your messages:

  1. Hover over message
  2. Click Delete (trash icon)
  3. Confirm deletion

React to Messages

Section titled “React to Messages”

Add emoji reactions:

  1. Hover over message
  2. Click React (emoji icon)
  3. Select emoji
Section titled “Search”

Searching Messages

Section titled “Searching Messages”

Find past messages:

  1. Click search icon in chat
  2. Enter search terms
  3. Filter by:
    • Channel/DM
    • Person
    • Date range
  4. View results

Search Tips

Section titled “Search Tips”
  • Use quotes for exact phrases
  • Filter by from:username
  • Filter by in:channel
  • Use has:file for attachments

Chat Best Practices

Section titled “Chat Best Practices”

Communication

Section titled “Communication”
  • Keep project discussions in project channels
  • Use DMs for private matters
  • @mention only when necessary
  • Be concise and clear

Organization

Section titled “Organization”
  • Pin important messages
  • Use threads for long discussions
  • Archive inactive channels
  • Clean up old files periodically

Security

Section titled “Security”
  • Don’t share sensitive credentials
  • Use NEURO features for findings
  • Be mindful of client channels
  • Report suspicious activity

Mobile Access

Section titled “Mobile Access”

Access chat on mobile devices:

  • Responsive web interface
  • Push notifications
  • Full functionality

Troubleshooting

Section titled “Troubleshooting”

Messages Not Sending

Section titled “Messages Not Sending”
  • Check internet connection
  • Refresh the page
  • Try a different browser
  • Contact support if persistent

Missing Notifications

Section titled “Missing Notifications”
  • Check notification settings
  • Verify browser permissions
  • Check Do Not Disturb status
  • Review channel settings

Next: Learn about the Client Portal