Contact Support

Contact Support

We’re here to help you get the most out of NEURO. Here’s how to reach us.

Support Channels

Email Support

General Support

• Email: support@nforged.com
• Response time: Within 24 hours (business days)

Technical Issues

• Email: tech-support@nforged.com
• For urgent technical problems

Security Concerns

• Email: security@nforged.com
• For security vulnerabilities or incidents

Documentation

You’re already here! Use the search and navigation to find answers:

• FAQ - Common questions
• Troubleshooting - Problem solutions
• Module documentation for feature help

Before Contacting Support

Check Self-Service Resources

1. Search documentation - Use the search bar above
2. Check FAQ - Common questions answered
3. Review troubleshooting - Known issue solutions
4. Check status page - For system outages

Gather Information

When contacting support, include:

Information	Why It Helps
Account email	Identify your account
Browser & version	Reproduce issues
Operating system	Environment context
Steps to reproduce	Understand the problem
Error messages	Diagnose quickly
Screenshots	Visual context
Time of issue	Check server logs

Submitting a Support Request

Via Email

Send to support@nforged.com with:

Subject: [Issue Type] Brief description

Account Email: your@email.com
Browser: Chrome 120
OS: Windows 11

Description:
[Describe what happened]

Steps to Reproduce:
1. [First step]
2. [Second step]
3. [What you expected vs. what happened]

Error Message (if any):
[Copy exact error text]

Attachments:
[Screenshots if helpful]

Via In-App Support

1. Click the Help (life preserver) icon
2. Select Contact Support
3. Fill out the form
4. Submit request

Support Hours

Support Level	Hours
Email Support	Mon-Fri, 9 AM - 6 PM EST
Emergency	24/7 for critical issues

Response Times

Priority	Description	Response
Critical	Platform down, data loss	2 hours
High	Major feature broken	4 hours
Medium	Feature issue, workaround exists	24 hours
Low	Questions, minor issues	48 hours

Enterprise Support

Enterprise customers receive:

• Dedicated support contact
• Priority response
• Phone support option
• Quarterly business reviews
• Custom training sessions

Contact sales@nforged.com for enterprise plans.

Feature Requests

Have an idea for NEURO?

Submit feature requests to: feedback@nforged.com

Include:

• Description of the feature
• Use case / problem it solves
• How you’d use it
• Priority for your workflow

We review all requests and prioritize based on customer needs.

Bug Reports

Found a bug?

Report bugs to: bugs@nforged.com

Include:

• What you expected to happen
• What actually happened
• Steps to reproduce
• Browser and OS
• Screenshots or recordings

Training & Onboarding

Self-Service

• Documentation (you’re here!)
• Video tutorials (coming soon)
• Quick start guides

Scheduled Training

Enterprise customers can schedule:

• Onboarding sessions
• Feature deep-dives
• Best practices workshops

Contact your account manager to schedule.

Status Page

Check system status:

• URL: status.nforged.com
• Subscribe for updates
• View incident history

Community

Coming soon:

• Community forum
• User groups
• Knowledge base

Feedback

Help us improve:

• Product feedback: feedback@nforged.com
• Documentation feedback: docs@nforged.com
• Use the feedback widget at the bottom of each page

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Thank you for using NEURO! We’re committed to your success.